Privacy Policy

Syncline Solutions Limited
Last updated: 19 October 2026

1. Introduction

Syncline Solutions Limited is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, www.synclinesolutions.com, or contact us.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Company: Syncline Solutions Limited
Company number: SC252807
Registered office: 29 Brandon Street, Hamilton, South Lanarkshire, ML3 6DA
Email: admin@synclinesolutions.com
Telephone: 08000 12 11 99

Syncline Solutions Limited is the data controller responsible for personal information collected through this website.

3. Information We Collect

When you contact us through our website enquiry form, by email or by telephone, we may collect:

  • Your name

  • Your email address

  • Your telephone number

  • Your company or organisation

  • Details of your enquiry

  • Any other information you choose to provide

Our website is hosted by Squarespace, which may process technical information necessary to operate the website, maintain security and provide website functionality.

4. How We Use Your Information

We use the information you provide to:

  • Respond to enquiries and requests for information.

  • Discuss potential projects, services and quotations.

  • Communicate with existing and prospective customers.

  • Provide our services and manage business relationships.

  • Meet applicable legal and regulatory obligations.

We do not use website enquiries to send unsolicited marketing newsletters.

5. Our Legal Basis for Processing Information

We process personal information where necessary for our legitimate business interests, including responding to enquiries and communicating with customers.

Where appropriate, we may also process information to take steps before entering into a contract, fulfil contractual obligations or comply with legal requirements.

6. Contact Form Submissions

When you submit an enquiry through our website, the information you provide is sent to Syncline Solutions by email.

We use this information to respond to your enquiry and manage any resulting correspondence or business relationship.

Squarespace provides the website and contact form functionality and may process submission information as part of delivering that service.

7. Cookies

Our website uses Squarespace, which may place cookies on your device to support website functionality, security and performance.

Cookies are small files stored on your device when you visit a website.

Some cookies are essential for the website to function correctly. Other cookies, including analytics cookies, may be used to understand website performance and visitor activity.

Where required by law, non-essential cookies will only be used with your consent.

You can manage your cookie preferences using the cookie controls available on our website or through your browser settings.

For further information, please refer to Squarespace's cookie information:

https://www.squarespace.com/cookie-policy

8. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our website, manage business communications or deliver our services.

These may include our website provider, Squarespace, and our business email and IT service providers.

We may also disclose information where required by law.

9. International Data Transfers

Some of our technology service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that relevant data protection safeguards apply.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to respond to enquiries, manage business relationships and meet applicable legal obligations.

Information that is no longer required will be securely deleted or otherwise disposed of in accordance with our data protection procedures.

11. How We Protect Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Our internal Data Protection & Cyber Security Policy establishes procedures for the responsible handling and protection of information.

12. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your information in certain circumstances.

  • Object to or request restrictions on certain processing.

  • Request the transfer of your information where applicable.

  • Withdraw consent where processing is based on consent.

To exercise your rights, please contact admin@synclinesolutions.com.

We will respond in accordance with applicable data protection legislation.

13. Complaints

If you have concerns about how we handle your personal information, please contact us so we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: https://ico.org.uk
Telephone: 0303 123 1113

14. External Links

Our website may contain links to external websites. We are not responsible for their privacy practices and recommend reviewing their individual privacy policies.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes to our website, business operations or legal requirements.

Any changes will be published on this page with an updated revision date.